Verte Skincare

Frequently Asked Questions

Verte Skincare

Frequently Asked Questions

Frequently Asked Questions

What is your appointment cancellation policy?

We understand that unplanned situations may arise and you may need to cancel an appointment.  If that happens, we respectfully ask for scheduled appointments to be cancelled at least 72 hours in advance. We want to be available for your needs and the needs of other clients. Appointments cancelled within 72 hours, for any reason, will be charged the full amount of the appointment services which were originally booked using the card provided at the time of booking.  This includes not appearing for the appointment for any reason.  Please note that gift cards and “package” services (previously paid for) are included in this policy and handled in the same manner.  We greatly appreciate your consideration and understanding of this matter.

What happens if I cancel or do not show up for my scheduled appointment if I hold a gift card or a “package” of services (previously paid for)?

All scheduled appointments are treated in accordance with our cancellation policy as outlined above.  Should an appointment be cancelled within 72 hours or a client does not appear for the scheduled service(s), for any reason, the gift card or scheduled service as part of the “package” is permanently forfeited.

What happens if I have never been in before and move or cancel my appointment twice?

When a new client books an appointment and moves or cancels that appointment twice, it will be necessary to call to discuss the possibility of rescheduling.  Online booking will be “declined” prior to calling the spa. This includes gift card holders.

I received a gift card. Does it expire?

Gift cards expire (6) months from the date of purchase.

What is your product return policy?

Products may be returned in their original unopened and unused form within 10 days of purchase date.

Is it okay to wear makeup to my facial appointment?

Yes!  It will be swept away during the first step of your facial treatment.  

May I wear makeup to a lash and/or brow tinting appointment?

You may wear makeup to your appointment.  It will be removed prior to tinting.  For best results, please refrain from wearing waterproof brow color or mascara to your appointment.  

Should I shave before receiving A Walk in the Woods (Gentleman’s) Facial?

Although it is not necessary to shave prior to a facial; facial massage may feel more comfortable on the skin rather than going “against the grain” of facial hair.  

Are your products safe for women who are pregnant & breastfeeding?

Absolutely.  We use organic skincare products carrying the bunny seal.

What Might People Misunderstand?


The Benefits of Monthly Facial Treatments

First, your face is usually the first thing people see! Your stratum corneum (the outer most layer of visible skin) renews itself approximately every 28 days. A professional facial can aid in the skin’s exfoliation & help renew the appearance of glowing skin. If you have specific skin conditions or concerns, a licensed esthetician can help address those too. You can also learn about great skin care products that can help maintain what is achieved between facial treatments.

A great facial can boost circulation, promote an increase in collagen production, smooth lines, help clear acne, decrease waste within the skin, calm sensitized skin, help lighten darker areas of the skin, even the skin’s tone, & exfoliate the skin deeper than you can at home. And, they can impart an awesome feeling of deep relaxation!

What they say…

“I feel like a concoction of bliss…”

“Entering the treatment room with Tara is like wrapping in a warm blanket, but the feeling & effects last for weeks!”

“Just got the ultimate complement: “I’m lusting after your skin…”

“I’m so glad I didn’t go another day without enjoying this…”

“I close my eyes, listen to the music & drift off to another world…”

“After losing most of my eyebrows because of thyroid issues and medication, Tara tinted what eyebrows I do have and they are still full and beautiful after 5 weeks.”

“Thanks to Tara’s relaxing & calming treatments, along with the unique daily protocol she designed for my skin type, once again my skin is healthy, & I feel beautiful!”


“I just had the most amazing facial ever! Tara took her time, made suggestions for my skin needs, and made my skin feel better than it ever has. You will not be disappointed!”